Need extra help? We can help.
Insurance shouldn’t be harder for some people than others. Here’s how to ask for support that suits you.
What we can do
Tell us what would make things easier, and we’ll work with it.
Talk on the phone instead of online.
Get a quote, buy a policy, and manage everything by phone. The website isn’t the only way.
020 4652 0136Documents in a different format.
Large print, audio, or other formats — let us know what you need.
documents@reviveinsure.co.ukMore time.
If you need more time to make a decision, you’ve got it. We won’t rush you.
A trusted helper.
You can authorise a friend, family member or carer to deal with us on your behalf. We can set this up on your account — call us on 020 4652 0136 or email hello@reviveinsure.co.uk and we’ll arrange it.
Call us to set this upPlain English.
If our wording isn’t clear, ask. We’ll explain in different words.
A different communication channel.
Email, text, post, or phone — whichever works for you.
How to ask
You don’t have to give a reason. We’ll just help.
Call us
020 4652 0136Tell us what you need. Monday to Friday, 9:00am–5:00pm · Saturday, 10:00am–4:00pm · Claims: 24/7.
Difficult circumstances
Life gets hard sometimes — bereavement, ill health, financial stress, caring responsibilities, mental health, a difficult life event. Sometimes for a while, sometimes longer.
If something is making it harder to deal with insurance right now, tell us. We won’t share that information beyond what’s needed to support you, and we won’t use it to refuse cover or change your pricing.
Other places to get help
Independent organisations who can help with money, wellbeing, and life.
Financial difficulty
StepChange Debt Charity
Free debt advice.
Citizens Advice
Free, independent advice on money, debt and consumer issues.
Wellbeing & support
Age UK
Support for older people.
Mind
Mental health support.
Samaritans
Emotional support, 24/7.
How accessible is this site?
We aim to meet WCAG 2.2 AA. Here’s where we are right now.
Keyboard navigable
You can use the whole site without a mouse.
Screen readers
Works with VoiceOver, NVDA, and JAWS.
Text resize
Up to 200% without breaking layout.
Contrast
We aim to meet WCAG 2.2 AA contrast across the site.
Reduced motion
We honour your system reduced-motion setting.
Known issues
No critical accessibility issues are currently known. If you hit a barrier, tell us and we’ll put it right.
Last reviewed: 9 June 2026 · Test method: automated audit + manual keyboard and screen-reader testing.
Found an accessibility problem?
Tell us. We won’t always get this right first time. If we’ve fallen short, we want to fix it.
Prefer to chat first? Talk to us — we’re here to help.