Our commitments
Not values. Not slogans. Specific promises about how we run the business — published, dated, and visible.
Last updated 10 June 2026 · Version 1.2.0
Most companies publish values. Values are easy to write and impossible to verify. We publish commitments instead, and each one carries the mechanism that makes it auditable — the specific process, system, or check that turns the promise into a thing the business has to actually do.
If a commitment changes, this page is updated, the version is bumped, and the change is logged. If a commitment is materially weakened, existing customers are told.
At renewal, the price you’re quoted is the price a new customer with your profile would be quoted that day. This is required by FCA rules in force since January 2022; we go further by showing you last year’s price alongside this year’s so you can see what has changed.
Mechanism: Renewal pricing pulled from the same rating engine, on the same day, as new business pricing.
Optional extras are off by default.
Every optional extra is off until you actively turn it on. You see its price before adding it. Nothing is pre-ticked.
Mechanism: Enforced at the quote engine level. No path through our journey results in an extra being added without an explicit user action.
The price you see is the price you pay.
The premium quoted to you is the final premium, inclusive of Insurance Premium Tax. There are no convenience fees, no booking fees, and no set-up fee at checkout. If you choose to pay monthly, you’ll see the APR and the total cost clearly before confirming.
Mechanism: Pricing components published. APR shown on monthly payment options. Total amount payable shown before commit.
We don’t show countdown timers, "Only X left at this price" messages, or any other tactic designed to rush you into a decision. Your quote is valid for [PLACEHOLDER:quote_validity_days] days and we’ll honour it for that period.
Mechanism: Quote engine stores a valid-until date. Marketing site has no countdown components.
No required account to get a quote.
You can get a quote without creating an account, signing up to marketing, or handing over more information than the quote engine needs. Account creation happens when you decide to buy.
Mechanism: Quote flow does not require email or account until purchase step.
The cookie banner offers Reject All as a one-click option, equally prominent to Accept All. Non-essential cookies are off by default until you choose otherwise.
Mechanism: See our [cookies page](/cookies).
How your renewal notice works.
You’ll get your renewal notice at least [PLACEHOLDER:renewal_notice_days] days before your policy ends. As required, the notice shows the previous premium, the new premium, and what has changed.
Mechanism: Renewal trigger built into the policy lifecycle in our broking management system.
Auto-renewal is opt-in, not opt-out. You can choose to auto-renew when you buy. If you don’t, you’ll need to actively renew before your policy ends — we won’t auto-renew you and bill you without your consent.
Mechanism: Default state at policy purchase is no auto-renewal. Opt-in checkbox is unchecked.
Real people on the claims line.
When you call our claims line you’ll reach a person, not a chatbot or a queue-and-callback. The line is staffed 24 hours a day for incidents that need immediate help.
Mechanism: Claims partner contract specifies human-answered line with maximum hold times.
Decisions explained in plain English.
When we make a claim decision — paying, partially paying, or refusing — we’ll tell you the reason in language you can understand. If we refuse, we’ll explain which part of the policy applies and what your options are if you disagree.
Mechanism: Claims process audit requirement, reviewed quarterly.
Personal data given to Revive is used to provide your insurance and nothing else. We don’t sell it. We don’t share it with advertisers. We share it with underwriters, payment providers, and claims handlers only where necessary to provide the service you’ve bought.
Mechanism: See our [privacy notice](/privacy) for the full list of data processors.
If you cancel a policy, we’ll delete your data after the retention period required by regulators (the duration of your policy plus six years, for FCA and HMRC purposes). After that, it’s gone — not anonymised, deleted.
Mechanism: Automated retention review built into customer data system.
Once a year, we’ll publish a summary of complaints received, complaints upheld, and the categories they fell into. Not a marketing exercise — a forced accountability mechanism.
Mechanism: Annual report, published on this site, starting [PLACEHOLDER:first_annual_report_date].
If we’ve broken one of these commitments, tell us. Email hello@reviveinsure.co.uk or call 020 4652 0136. We’d rather hear it and fix it than have customers quietly conclude we’re like everyone else.
This page is version-controlled. Substantive changes are dated and recorded. Current version 1.2.0, last updated . Full history available on request — email hello@reviveinsure.co.uk.
See also our privacy notice for how we handle data — itself a commitment, written plainly.