Frequently asked questions.

Sign in and cancel from your account, or call us. If you cancel within 14 days of buying, you'll get a full refund minus any cover used (statutory cooling-off period) — no cancellation fee applies within those 14 days. If you cancel after the 14-day cooling-off period, you'll get a refund based on the unused portion, minus a £50 cancellation fee. Auto-renewal stops as soon as you cancel.

Sign in and update your address from your account, or call us. Tell us before you move — your premium may change because rating reflects where the car is kept overnight, or where the property is. We'll send you the updated policy schedule.

Sign in or call us. We'll need their full name, date of birth, address, licence type, and claims and convictions history. The premium recalculates and we'll show you the change before you confirm.

Sign in and adjust the cover from your account, or call us. Common changes: cover level (third-party / TPFT / comprehensive), excess, named drivers, optional extras. We'll show you the new price before you confirm. Some changes are immediate, some take effect at renewal.

You'll get a renewal notice at least 21 days before your policy ends. The notice shows last year's price, this year's price, and what has changed. Auto-renewal is opt-in, not opt-out — if you didn't choose auto-renewal when you bought, you'll need to actively renew before your policy ends. See our Renewal commitments.

Yes — you can pay in full, or monthly by Direct Debit through Premium Credit Limited, our premium finance provider. After a deposit, you choose to spread the cost over 10 or 11 monthly instalments. Paying monthly is a credit agreement, so it costs more than paying annually because interest applies (a net rate of 6.95%). The representative APR is 13.8% over 10 months, or 14.8% over 11 months. A facility fee of £5 per transaction over £100 (minimum £15) may apply. We don't charge a separate fee for paying monthly. Before you commit you'll see the full cost — the cash price, the total amount payable, the number and amount of instalments, the interest rate and the representative APR. Revive acts as a credit broker, not a lender, and you can ask about any commission we receive.

Use "Forgot password" on the sign-in page. We'll email you a reset link to the address on file. If you don't have access to that email any more, call us — we'll verify you another way.

Sign in and update your direct debit or card details from the Billing section of your account. Or call us. New details take effect from the next scheduled payment.

We'll try again on the next agreed date. If two collections fail, we may cancel the policy — we'll write to you before that happens. If you're having trouble paying, call us and we'll talk through your options. Mid-month payment date changes are usually possible.

Refunds are issued automatically when you cancel a policy or change your cover in a way that reduces the premium. They're paid back to the same account or card you used to pay. Allow 5–10 working days for the refund to arrive depending on your bank.

In your account under "Documents", or in the welcome email we sent when you bought. If you can't find either, call us or email us and we'll resend.

Call our claims line on 020 4652 0136 — 24 hours a day. Press 1 for claims. You'll speak to a person who can take the details and tell you what happens next. Have your policy number and the date and details of the incident ready. See our Claims Process Explained guide for what to prepare.

An excess is the amount you pay towards a claim before insurance kicks in. Your excess is on your policy schedule — there's usually a compulsory excess (set by the insurer) and any optional voluntary excess you chose when you bought the policy. Some claim types have separate excesses, and these vary by product: on car insurance you may see windscreen, theft, or young-driver excesses; on home insurance, escape of water and subsidence often carry their own higher excess; and on gadget cover there's typically an excess of 10% of the value of the gadget, plus a £50 excess for any claim in the first 14 days. See Excess Explained for the full breakdown.

Tell us — call, email, post, or use the contact form. We'll acknowledge your complaint promptly. Anything we can't resolve by the end of the third working day, we'll aim to resolve within the statutory eight weeks. If we can't, or you're unhappy with our response, you can escalate to the Financial Ombudsman Service (free; their decision is binding on us). Full process: Complaints.

Large print, screen reader-friendly, audio, BSL — we can provide any of these. Tell us what you need and we'll arrange it. See Accessibility and support for the full list of formats.

Tell us. We'll adjust how we work with you so you get the right outcome. Vulnerable circumstances can include health conditions (physical or mental), bereavement, financial difficulty, language or literacy needs, and many others. Anything you tell us is confidential and is used only to give you better service.